Email & Written Business Communication

What you'll cover

Write clear, professional emails and business documents — tone, structure, and the phrases that make written English sound native and confident.

1. 1

   Tone and Formality

   Match tone and formality to audience and context.

   20 min
2. 2

   Structuring a Business Email

   Organize requests, updates, and asks for fast reading.

   20 min
3. 3

   Common Phrases & Pitfalls

   Use natural connective phrases; avoid literal translations.

   20 min
4. 4

   Difficult Messages

   Write firm, polite messages for delays, pushback, and no.

   20 min